"I believe the time is now, to redesign old ways of working, automate customer journeys and turn products into services, so pioneering a technology-enabled ‘Revolution’ in Service"
Johann Diaz
" The Robots Have Arrived...
But Don't Run For Cover "​​​​​​​
Get Instant and Free Access to the Video...​​​​​​​​​​​​​​
The constant language around products, systems, applications, IT, solutions are futile. The language and culture of Service must now prevail. This podcast positions why this might be and asks whether this is really anything new.
The Dawn Of A New Era
Artificial Intelligence and Robotics is now upon us. There are different schools of thought around whether this era will result in massive job losses that change society forever and/or whether we will reach a new equilibrium. In this podcast we will explore some of the latest thinking.
The Robots Have Arrived
The opportunity to turn products into services has never been more possible than with the use of current and new converging technologies. In this podcast we explore what this might mean for organisations.
The Service Revolution
Featured Podcast Episodes​​​​​​​
Below are a few selected podcast episodes that we believe will help you take your business to the next level.
What is the Service Revolution?
With the onset of greater automation being delivered by new technologies such as Machine Learning (ML), Artificial Intelligence (AI), Internet of Things (IoT), Robotic Process Automation (RPA), Virtual / Augmented Reality and more, all organizations, large and small, public and private, for-profit and not-for-profit, have the opportunity to truly transform their Services and service delivery into something vastly superior than ever before. But staying abreast of such a fast-paced speed of change is sometimes confusing and somewhat daunting.
Our interest has always been in helping enterprises offer customers greater value. So we like to work with organisations who are leading the way in this world of technology-enabled service experience.
And now we would like to offer you the opportunity to engage and participate with us in this ‘revolution’, initially by subscribing to our podcasts, with more services to follow.
By doing so you will be able to:
Learn from experts in their fields - we will interview people who have something to offer the discussion
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Explore ideas across industries - we will share great ideas that we come across
Stay in touch with the movement towards ‘Everything-as-a-Service'
