Johann Diaz is an MBA qualified business leader in Service Transformation, Service Experience, Service Integration, Operations Management and Programme Direction, with many years experience in Technology Service (IT & OT Operational Technology) Field Service Management and Customer Service, leading people through technical & business change.
With a passion for inspiring service excellence and driving enterprise transformations to new ways of working, he is a huge believer in the power of technology to truly transform existing service levels into outstanding customer experiences.
On top of direct experience in large, medium and small organisations, private and public he has worked with or inside partner organisations such as Capgemini, Accenture, KPMG, IBM, Logica / CGI, HP / EDS, Deloitte, EY and others.
Specialising in Service Strategy, Service-Focussed Target Operating Models (TOM), Service Integration and Management (SIAM), Enterprise-wide Service Management (ESM), Field Service Management (FSM), IT Service Management (ITSM) and working with software vendors such as ServiceNow & BMC (Remedy), Johann has the experience to see 'all things Service' from multiple perspectives. This gives him the best opportunity to guide organisations and their business leaders looking to truly exploit the world of new technology for the sake of better person-centred service.
Johann is also Keynote speaker, Customer Forum speaker or Press speaker.
You can also engage with Johann via End to End Service.
